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Welcome Sisters and Brothers! Are you looking for unique JW service supplies made form fine leather? Welcome! :)

Returns & Refunds

First of all: We will find always a solution that will satisfy you!

Please note that we cant handle returns without a valid RMA (Returned Merchandise Authorization).  So please always contact us via Email, before sending anything back. 

1. HOW DO I RETURN A DEFECTIVE ITEM?

Defective:

During the handcrafting of our leather products, we took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors do happen from time to time.
If something slipped through our quality control process and you received a defective product, we would like to apologize and will make it right as soon as possible. Please request an RMA (Return Merchandise Authorization) via Email a brief note and photo describing the defect. Also include your name, emailadress, order number and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item. We will not pay for you to return the defective item to us. We will send the replacement item as soon as you inform us that the defective item is in the mail. From time to time, we do make exceptions to this policy, so be sure to contact us for instructions.

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.

 

2. HOW DO I RETURN A DAMAGED ITEM?

Damaged in shipping:

Evidence of tampering with the package? If the package seems to have been "punctured" or "opened and resealed," please check the contents very carefully. All products that leave us are brand new and undamaged. Our leather products are handmade with utmost care. But once a package leaves us, it's up to the postal system. Although this is very rare, customs has been known to damage packages and we would like to apologize for the unfortunate inconvenience caused. Even though the damage in these rare cases is not our fault we will take responsibility so that a replacement product gets to you.

Please contact us via email with the details and include a brief description of the damage. It would also help if you could attach a photograph of the damage.
NOTE: Please do not return the damaged item(s) to in-leder until you have received instructions from us and an RMA# (Returned Merchandise Authorization). Items returned without an RMA# cannot be processed.

Time limits for filing claims: All claims for damage should be filed immediately, but no later than 72 hours from receipt of merchandise.

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.

 


3. WHAT DO I DO IF I RECEIVED THE WRONG ITEM?

Received wrong item:

Despite our best efforts, the occasional packaging error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) via email including a brief note detailing what you were expecting to receive and what you indeed received. Also include your name and postal code as it appears on your packing slip, your order number and your daytime telephone number in case we need to call you. We will reship your item, and pay for you to return the wrong item to us. You may be required to return the wrong item received within 30 days to avoid being charged for both the replacement and the original. We do make exceptions to this rule from time to time, so be sure to email us first.

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#.